Term & Condition

1.    Standard Delivery Times of Goods and Services:

At Rosewoodfurnish.com, the standard delivery time for every product is within a 2-week period starting from the date the order is placed. In cases where there is an urgent request or strict deadline, an additional fee may apply depending on the type of furniture and the urgency of the order. Delivery charges may vary based on the product type.

We also ensure that the address provided by the buyer is verified both digitally and by direct contact with the customer. Please note that Rosewoodfurnish.com does not process international orders, and only deliveries within the boundaries of Pakistan are accepted. We accept multiple items in one transaction and do not charge hidden fees for placing multiple orders at once. However, delivery may occur at the same time if requested by the buyer.

To confirm an order, customers are required to pay a 25% advance amount at the time of placing the order. This advance payment serves as confirmation and is necessary to initiate the order processing.

2.    Return/Exchange of Goods:

We offer a 100% free return or replacement in case of damage, or if the colour/design differs from what was originally requested. Should there be any issues with the product, please contact our customer service team. After a thorough investigation, if the complaint is validated, we will replace the product with an authentic and quality item. If the complaint is found to be invalid, we will not be responsible for the return or replacement of the product.

3.    Refunds, Returns, and Order Cancellations

• Order Cancellation by Rosewoodfurnish.com:
If an order is canceled by us due to reasons such as out-of-stock items, a full refund will be issued via cheque within 15 days.

• Order Cancellation by Customers:
Refunds for canceled orders will be processed via cheque, subject to the following terms based on the payment method:

·       Non-COD Orders:

o   Cancelled on the same day: Full refund, excluding standard payment transfer fees.

o   Cancelled after one day: 25% deduction from the total amount.

·       COD Orders:

o   Cancelled on the same day: Full refund, excluding standard payment transfer fees.

o   Cancelled after one day: 25% deduction from the total amount (reflected as a negative balance).

o   Order declined without a valid reason: 50% deduction from the total amount (reflected as a negative balance).

4.    General Terms of Service:

Please review your purchase carefully before finalizing your order with Rosewoodfurnish.com, as we are not responsible for any mistakes made during the ordering process. The pricing of customized items will only be disclosed after negotiating with our team. Before proceeding with the purchase, customers must accept the terms and conditions. No further negotiation will be entertained after the package is accepted.

5.    Credit Card Information:

We require customers to submit their credit or debit card details through a secure and authorised payment channel. Transactions must only be made through our official payment gateway. We ensure that all transaction information shared is securely stored and protected.

6.    Newsletters and Event Messages:

After providing your personal information, you will receive newsletters and event notifications from Rosewoodfurnish.com. If you wish to unsubscribe from these communications, you may do so via the unsubscribe option provided on our website or by contacting our customer support team.

7.    Discounts and Sale Policy:

Discounts and seasonal sales will be clearly indicated for each product. If you are provided with a discount coupon, ensure that it is entered correctly at checkout. We are not liable for any missed discounts if the coupon code is not applied. Fraudulent activity or abuse of promotional offers will result in legal action.

8.    Privacy and Data Security:

At Rosewoodfurnish.com, we take the privacy of our customers seriously. All personal and payment information provided is stored securely and is never shared with unauthorised third parties.